Prioritizing the Implementation Strategy

Too many consultants help businesses develop strategic plans that fail. This is often not the fault of the business or the strategic plan. I don't really fault the consultant except that they did incomplete work. A great BIG picture is draw up, but no blueprints are made. And what we are left with is a pretty picture with no tools to implement it.

There is a way to remarkably simple way to go about prioritizing and implementing your strategic initiatives. Let's walk through it briefly and you tell me if it makes any sense. (For a PDF PowerPoint, go to http://www.marknissley.com/, click Client Access, then click Client Tools in the middle of the page.)

1. First, if all identified strategic outcomes are tied tied to bottom-line values (this means $$$), then you have to revisit them and do so. Generally all strategic goals can be tied to one or more of these three things: increase revenue, increase margins, reduce expenses. All affect the bottom line.

2. Once you've done this, you should have a list of strategic outcomes and the dollar values they will represent annually once achieved. For example, let's say we have a bakery, and we determine that a 20% increase in our birthday cake sales will reap an additional $12,000 in revenue every year. $12,000 is our Annual $ Value.

3. Next, figure out how long it will take for you to reach that outcome. Completely reach or exceed it. Let's say we know how to sell more cakes, but believe it will take us 9 months to actually achieve a 20% increase in sales. 9 is our Months value.

4. We are almost ready to go, we just have to divide these things into 4 categories.

Category A: Anything with any Annual $ Value that can be achieved in 1-3 months. If you have anything that can impact your bottom line immediately, DO IT.

Category B: Take your biggest Annual $ Value (unless is is disproportionately larger than all others, then take your second). Cut that value in half. For example: $12,000 divided by 1.8 is $6667. Anything that will bring more than $6667 to the bottom line is next. The longer the outcome takes, the higher the value must be.

Category C: Take all initiatives with your mid-Annual $ Value or lower. The longer they take the more likely they are to fall in category D.

Category D: Once you get to these projects, they are all fairly low value, so better get more strategic outcome in place fast!

(Graphic representation below.)

5. Execute the outcomes in the order of A,B,C.

You can argue with this all you like, but then you will just be arguing, not DOING, and that gets you nowhere.

(I should note I took this tool from someone, though I can not remember who. All the credit goes to them. I just use it.)

The Pitfalls of Deferred Compensation

I have recently been asked if I would "jump-in" to a start-up for 100% "deferred compensation" or equity. My answer was a definitive "NO".

My experience (on both sides of the coin) is what drives my agreements for "jumping in". I have found that unless there is at least minimal salary paid ($2k-$4K month) plus long-term, success-driven compensation (stock, equity, profit sharing, etc.), one or more of the following things WILL happen (usually all of these to some degree):

1. The company will not fully value the energy and investment the individual puts in (particularly before it creates revenue, when all the hardest work happens).

2. The individual will not full value the company and invest their time and energy fully (driving the company to revenue as rapidly as possible). This is inevitable and can kill a company (I don't care how motivated either is).

3. The company will probably lose a key individual at a critical moment because they got a great offer from a later stage company that brings their personal finance to a high cash flow positive (instead of cash flow negative). As a result, the company could lose the contract (or investor).

4. The company founder gets tired and folds. The partner/employee is left with nothing.

You could get lucky and find someone with great personal resources that will work for deferred salary/equity. In fact, it happens often. See number 2 again. It will happen. Let's say I have $7 million in the bank, but I like work, so I get involved with you. Then my daughter gets married. And I invest in an exotic resort in the Caribbean that I like to visit. I buy a new boat to play with. My energy involvement in the company slows; the company's growth slows. You may find a capable executive that has a reserve of cash or a severance agreement. See number 3. The chance of one of these two being the case is about 90%.

A minimum salary creates commitment and loyalty between the company its contributors that an equity stake just can't create. I have seen this happen both ways time and again.

I've been the start up guy with "my" company. On the part of the company, we want to take the smallest risk possible. We want our employees to take that risk with us, though they will not reap nearly the reward we will when success is reached. (Their ROI is not as high for the risk) In doing so, we create more risk around our success. With limited resources this seems necessary, but there are often ways to create a little cash flow to create this commitment. The key is to make the commitment in the right areas first.

A better path for business/corporate development is to allocate a small salary for that individual to pay their household bills (hence creating loyalty). Compliment this with significant bonuses associated with sales/investment milestones. Then ice the cake with a long-term vesting equity stake. This would interest me, and I could bring some a great wealth of experience and talent to bear on both business development and corporate development.

I am so clear on this that I won't get involved any other way. This may be tough for a founder to hear, but any talent looking for a great opportunity will probably say the same.

If the time to grow your business is right now, you may also look to your board of directors for help. At this stage, you should have picked board members that can provide limited resources part time, but can commit to a number of years. This is significant talent. These people will be contributors of one or more primary pieces of success. They will be strategic partners, possible clients, or experts. They will bring resources to the table. Standard practice for board members of a start-up is to compensate these board members with vesting equity. However, if you need someone to hit the phones, visit clients, or create documentation- you will need to hire.

Entrepreneurs are brave and courageous. They deserve respect and loyalty. But they must also grant this to those that help them realize their dreams. Properly executed this will pay dividends to the success of the business over the years.

The 4th Component of Entrepreneurial Success: Capital

In the first article on this site, I wrote "Energy can be defined as four things in this case (and in most cases): time, capital, action, and commitment.... A successful entrepreneurial enterprise needs high levels of all four components. With these investments- and a decent idea- any business can be Manifested." The time has come to address the most sensitive and mysterious of these: Capital.

I am often approached with the request, "Can you help me get some money?". My answer is, "Sure, how are you selling?" The reply is usually, "Well, I am not selling anything, but I have a great idea!" That's swell, really neat.

There is a series of articles that I will write on this point and I am here to say that I am not the authority on raising money, but I get it. I know how to do it. Let's cover the basics in this article, and we will digress after that.

The bottom line is this: If you want someone to invest money in your business, you MUST show them how they will make a RETURN on that investment.

I am now going to repeat that in many other forms. An idea is worth nothing. Revenue is worth everything. It doesn't matter how great the idea is, you have to be able to sell a product to create value. An idea creates no returns, revenue creates returns. An investor wants to make more money on their money. They do not invest in a great idea, they invest in revenue. If you can't show how you are going to create revenue, your idea is worth nothing.

OK. Now that we got that out of the way, I am betting that at least half of you don't get it yet. The single biggest problem with a start-up is the entrepreneur only builds half the business. Most entrepreneurs start-up with a passion for creation. I don't discount this. In fact, I applaud it. I don't have it. I have a passion for the other half. Taking the business to market. In order for any business to be successful, you have to be able to take it to market.

Therein lies the twist, the mystery and the key to success. In order to be successful, you don't need to have money, you need to be capable of making money. If you can demonstrate this capability, or at least show me a great plan, I can find you investment capital. Angel funds, angels, and private equity will flock to your business.

Entrepreneurial Advantage Over Legacy Businesses

I subscribe to The Ladders jobs site, not just because I am always seeking new opportunity to make a difference, but because I believe the site seeks to provide excellent service and does not fleece the customer in the process. It is a job site that offers true value just for providing your e-mail address, unlike some of the other sites which are just posting board revenue-generators. As a consumer, I like that.

Each week I receive a newsletter from The Ladders that includes a blog-like story from the President, Marc Cendella. Much to my delight, I often find these interesting. I recommend them to anyone that is in the job market or thinks they may be someday.

Today, Cendella posted a newsletter that really made me smile and get on my soapbox. I've included a link to the full text of "Man, I hate American Airlines". (Catchy title, eh?) The general line of the excerpt was this: Cendella was on an American Airlines flight (we all know how bad that can be!) and encountered a flight attendant wearing a pin that said, "I have no idea why I work here." His reaction was this:

"And while Mom said if you can’t say anything nice, don’t say anything at all, I wish the Katherines and the American Airlines of the world nothing but failure. Failure in their campaign to pull down the productive people, failure in their efforts to keep winners from winning, and failure in the marketplace so that better people and companies can serve American Airlines customers."

Wow. Cendella really hit the nail on the head. I too wish these companies and people nothing but failure. They hold us back. They hold our culture back from achieving excellence by forcing us to deal with complacency. Our government (supposedly Republican) has taken to bailing these businesses out of their own self-created problems. Let them die I say. They are dinosaurs, struggling to survive in a world no longer suitable for them. It is time they go extinct.

The typical argument to this path is a lamentation about "all those jobs". That is extortion and altogether bogus. If those people are enterprising workers and seriously about their careers, they will quickly find jobs with new, growing airlines that deliver great rates and great service. or they will find jobs with new companies that will emerge in the cities in which they live. They will prevail and be better for it. We can teach them and help them do that.

But we can no longer subsidize complacency. It will cripple our economy and our culture. Not just for the inertia it creates, but for the opportunity it blocks. Just as the dinosaurs gave way to better adapted and ultimately more successful mammals, these crippled legacy business must give way to new, innovative, flexible ventures. The opportunity we are missing is the opportunity to build something bigger, better, faster, more efficient, which is most easily done from the ground up. Let's take those industries completely apart and rebuild them. Already you can see this happening all over the world, mostly in Asia. New car companies, new airlines, new electronics, building better products for less money. They will inherit the earth. They are entrepreneurs.

Leaping is fun with a parachute!

A leap faith is often noted as a blind jump into the unknown. I take issue with this. When the topic comes up, I respond that, "Leaping is fun with a parachute!" I currently and frequently have taken huge leaps of faith. I have, as often as not, plunged to the ground. As time passes however, I find myself soaring more often. I have learned two important lessons that help me create a parachute.

First, your single biggest responsibility is absolute commitment, with no doubts. It is critical to hold the vision. Never look back from the leap. The minute you let the vision go, your commitment falters, and with it your performance, creativity, and motivation. You become part of the problem. You then MUST accept full responsibility for any failures that follow, even those not directly related to you. Because doubt is contagious.

Second, because leaps require such commitment, it is essential to remove risks as early and quickly as possible. You should never leap into thin air. Learn critical assumption planning. Identify where assumptions are being made by yourself and other principals. Remove those assumptions by testing. Do so very early, before taking the leap, if at all possible.

It took some hard falls to learn these lessons, and they are reinforced daily. But those lessons create growing success and I have learned to relish the results.

The 2nd Component of Entrepreneurial Manifestation: Time

In the first article on this site, I wrote "Energy can be defined as four things in this case (and in most cases): time, money, action, and commitment.... A successful entrepreneurial enterprise needs high levels of all four components. With these investments- and a decent idea- any business can be Manifested."

Let's talk about time. Time is the one thing that is finite. We can't make more of it. We can make more time available by a variety of time a management methods or simply by paying others to do things for you, hence "freeing" your time. We can not, however, add more time to the overall pool. Time is perhaps the only real direct, flexible expense.

The hard truth in entrepreneurship is also that you may not be able to pay someone else to do what you do. Someone with your expertise may be exceedingly difficult to find. Once you find that person, they may not be able to make the logical leaps you have to get to the right ideas. Or keep those idea secret may be part of your intellectual property. Once you solve all those problems, you could find that another person simply does not fit well in the scenario- they are the wrong person for that "seat on the bus".

Entrepreneurship will take time, and a ton of it. To best ensure the success of the venture, key personnel must be able to commit to the venture full-time. They must clear their time of other things to create as much "free time" as possible. This free time is then "occupied" by the new venture. This takes on a number of strategic advantages. First, the key personnel will not be distracted by other things. This is very important to maximize productivity within the chronological parameters. Second, you will be able to commit the most actual production time within a set quantity of hours. In other words, you will get the most work out of the most time by your key personnel. This moves the venture along as quickly as possible, which is often critical to its success. We will talk more about this when we talk about "action" in the next article.

A talk about investing time energy would not be complete without a discussion of money. Time inevitably costs money. If key personnel are worried about how their mortgage is going to be paid, they can not maximize productivity. And they must be rewarded for their innovation. Reward can be delayed with stock options, and even some salaries can be deferred, but an understanding of compensation must be agreed upon early to ensure that time can be absolutely focused on success.

The 1st Component of Entrepreneurial Manifestation: Comittment

In the first article on this site, I wrote "Energy can be defined as four things in this case (and in most cases): time, money, action, and commitment.... A successful entrepreneurial enterprise needs high levels of all four components. With these investments- and a decent idea- any business can be Manifested."

The first and most important of these is Commitment. Commitment is the basis upon which the other three components can grow and flourish. Commitment is the driving force. And entrepreneurship needs a driving force, for it is a path full of obstacles, hurdles, challenges, doubts, nay-sayers, and do-nothings. It is only with commitment that time, action, and money can maintain momentum in the face of these fantastic foes.

Commitment can be defined very simply as consistent and imperturbable motivation to achieve a defined outcome. This is best identified in the face of adversity, but it can also be equally recognized in the face of prosperity. As individuals, we are equally likely to "slack off" during good times, as we are to be disheartened during bad. Commitment never wavers from the defined outcome, even in the midst of extraordinary middle success. And need it be said that they exhibit the same steadfast character in the face of failure?

Consistent: firm, coherent; steadfast
Imperturbable: not easily excited or upset; marked by extreme calm and composure
Achieve: obtain, attain; perform, accomplish; succeed.
Define: explain, clarify; limit, set boundaries.
Outcome: consequence, effect, result, event, materialization

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Manifestation and the Entrepreneur

So often, entrepreneurs have the wrong results at the forefront of their mind. They are focused on the wrong things. There is a reason, but before we talk about results, let's talk about focus. Most of us by now have seen The Secret or heard the cliff notes on it. Very simply the Secret talks about Manifestation, which I may talk about often here as well. What the Secret teaches is nothing new. I can cite countless texts back to the beginning of time that talk about it. It is simple, what you focus your energy on, you Manifest into reality. So it is with entrepreneurship. The aspect of your business that you focus on is the part that is most successful.

Let me clarify a point about Manifestation. Manifestation is the investment of energy to create an outcome. This energy must talk more than one form. It must take all forms in order for the outcome to be achieved. Let's take the lottery example that most people use to dispute the Secret. The argument is that just by thinking about winning the lottery, I will not win it. No, that's true. You have not invested much energy into it. You focused your thoughts on it, for 15 minutes. But did you buy a ticket? Did you buy ten tickets? Did you buy 10,000 tickets? What is the level of your energetic investment? Buying 1 million tickets would surely increase the chances of winning the lottery significantly, would it not? Ah, I see. You wanted to get a huge return on a very small investment. Manifestation does not work that way. Sorry.

Entrepreneurship does not work that way either. Entrepreneurship requires a huge investment of energy. Energy can be defined as four things in this case (and in most cases): time, money, action, and commitment. Sometimes more of one will compensate for less of another, but to best guarantee success, all must be present, in abundance. This often means a partnership. Those with abundant money can not always invest time and action. Those with available time and action may not be able to invest money. Those that are capable of action, through experience and education, do not always have the time or money. And so on. A successful entrepreneurial enterprise needs high levels of all four components. With these investments- and a decent idea- any business can be Manifested. The abundance of those investment determines the level of manifestation.

Future blogs will discuss the four components of Manifestation in more depth. We will also discuss investing in the right results, outcomes, and ideas. These ideas will focus on the creation and growth of business, but I also hope that my few readers can see the application of these principals to their personal lives. For how your business is a reflection and hence, a manifestation, of your person. Initially, this blog will be about the philosophy of entrepreneurship, however, I will try to include some valuable resources and systems to help you on your way. However, the philosphy of entrepreneurship is the cornerstone of successful ventures, and most often missing entirely from the equation.