Jumping Out of the Box

You'll notice a new title to this blog. The new dubbing feels to me like the right fit. It will be around for a while. Why did I change the name (yet again)?

Entrepreneurs often feel that just by their nature, they are out of the box thinkers. And they are in the sense that "corporate America" is the big box. However, the vast majority of entrepreneurs, jump out of that vast box, into a much smaller box, with an equal set of beliefs, guidelines, norms, and culture. The intent of this blog is to identify and discuss the nature of this box, and possibly, maybe how to jump out of this box as well. And maybe, just maybe, become an innovative leader with a product that will change the world.

I'll be working on new organization for the site over the next few weeks. To date, its just a bunch of thoughts, but watch out, organization is coming!

Performance Management and Culture Change

I recently fielded a question regarding culture change and how to boost productivity and change culture with minimal fuss. "Minimum fuss" however this is not a realistic outcome when changing culture. Performance management will allow you to identify where you are going off course, boost productivity, and enhance competitiveness. And ultimately, the result will be a culture that is more independent, engaged, and innovative.

There are plenty of off-the-shelf solutions out there. Some are really lousy, but others can help you make an impact fast and are easy to implement. I recommend a few below to help you get started in this search. You can also do so in house by identifying desired outcomes, setting milestones (key performance indicators), and tracking progress to those milestones- all in an in-house database, even Excel. The key to this last path is (understanding and) setting aggressive bench marked outcomes with the buy-in of the various teams, then setting up a tracking system that is engaging and adhered to.

Bench marked data is out there. Dig for it in your industry. The managers in various departments should present the chosen data to their teams and get feedback on *how long* it will take to reach the new benchmarks. Don't get into a discussion about whether they can be reached but *when* they will be reached. Open discussions about what type of innovations will be needed to reach these new outcomes. Set your milestones from there. Then track and report progress on a regular basis, preferably weekly. Have discussion in these reporting sessions about what is going well, what resources may be needed, whether the milestones are still "good".

This will require some change on managements' role. What team's often identify as needed resources is more bodies. While this may be true, it is often not feasible. While the team develops innovations, the manager must demonstrate willingness for change by jumping into the mix and working on the "floor". This engages the manager in both relationships and emerging innovations.

Reward will be very important. When milestones are accomplished, rewards must be allocated. They should increase as the desired outcome is approached. In today's economy, cash bonuses will be the most appreciated. If you think your business can not afford to give cash bonuses, you need to go back and look at the identified desired outcomes. Everyone of those outcomes MUST impact the bottom line, hence making money for the company. Share this increased revenue, margin increase, or cost reduction with the employees. Its the BEST way to get your employees engaged with the success of the business. After all, everyone is managing some part of the business. If you don't do it, you'll just be seen as greedy. The effort will fail.

Some areas will be tougher than others but these provide great opportunities for cross-functional teams. Some departments, such as HR, will be tougher to identify with bottom-line outcomes, but I can help with this, if needed. If any department can not be tied to the bottom-line, you have to question why it exists.

I am skimming this topic pretty quickly (and you probably understand it already), but I am trying to hit the important points. The most important aspect of this course is that it encourages ACTION and involves everyone in this accomplishment. Don't get tied up in how people feel about change- do the best thing for the company! And involve everyone in the conversation. After all, if the company doesn't do well, all jobs may be in jeopardy.

Places to start your search for off-the-shelf solutions:
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Epilotsoftware%2Ecom&urlhash=hbGO
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Esuccessfactors%2Ecom&urlhash=t1yv
http://www.socialsolutions.com/

I also suggest these experts on this topic:
Kurt Bilafer
Matt Schubert
Deanna Tsang

Surviving the Restructure

Following is a response I posted to a question on LinkedIn...

The question: Restructuring: How to deal with stressful environment?

Our company recently announced a major restructuring and jobs will be cut. So, now everybody is on edge and people's true colors are coming out. The other day, I was chatting with a coworker (one level above me) and when I mentioned to her that I got a call from an outside recruiter, she said, "I strongly encourage you to find other jobs.". And continued to say that she would even give me a good recommendation.

I was taken aback by her response because it's an open field. Her job is just as vulnerable as mine. In fact, her job and department is rumored to be the most in danger. I tried to stay calm and asked her if she knows anything I don't. She said she was only saying so because we're going through a restructuring. Yes, we sure are, but I don't see her looking for other jobs, is she?

I don't know if I should panic now and start actively looking. Should I talk to my boss and ask him if my job is in jeopardy? Would he know? Who would know about whose jobs will be cut? Obviously in this environment, there's nobody trustworthy enough and it's a dog eat dog world. Any advice will help. Thanks.

My Answer:

Through such a transition, honesty is demanded of everyone. More to the point, you have a right to demand some honesty from your boss and the vertical chain of command. It is important to note that this does not translate to "certainty". Certainty is not often attainable in this situation, but open and honest conversation is.

I will answer this question from the stand-point of someone that has led the execution such transitions, and been seen as the "hatchet man". Thus, my answer may be brutal, but if you can do these things you will very significantly improve your chances of not only retaining your position, but setting yourself up for future promotion.

There are a few things you should do immediately to bolster your contributions to that open and honest conversation. Determine your value. More specifically, determine your future value to the company POST-transition, NOT the value contributed to this point. You can and must identify these things:

1. How your performance exceeds that of co-workers.
2. How your performance and that of your department exceeds the capabilities of outsourcing at less cost.
3. The willingness of yourself and your department to trade a small reduction in pay (fixed costs) for performance-pay (variable cost, sometimes COGS) that ties to the desired outcomes of the restructure. (this can be complicated, but can speak very loudly).
4. Additional responsibilities that you are capable of taking on TODAY that will:

• Compensate for a smaller workforce.
• Allow jobs to be cut (an o-so-sensitive proposition).
• Boost the bottom line of the company.
• Demonstrate point 1, 2, and 3.

Your profile indicates that you are an "HR professional". The above points apply to any job. Specific to your role, you may:

1. Link your role to employee satisfaction post-transition.
2. Suggest that HR immediately tackles job-retraining, outplacement of severed employees, and begins a morale program to mitigate declining production through focus groups and cross-functional teams.
3. Start a program to work with any/all employees that want to tackle the first points 1-4 listed above. Suggest that this be tied directly with those managing the transition, hence raising your profile and value through the transition.
4. Suggest that you take on the role of exploring outsourcing options for your own department. Yes, very controversial, but it puts you firmly in control of your future and alerts you to the risks that your department is exposed to. Those risks are significant. There are very good HR outsourcing firms out there and your department needs to know and respond to these threats. To respond, you must identify points 1-4 above. In the unfortunate event that the company decides to outsource HR, this point puts you in a great position to to be the liaison between your company and the outsource firm, employed by either party.

If you can do all these things, you will be VERY well positioned to survive this transition in a very positive manner. it will require letting go of everything you now know about your job. But it will change YOU into a "business partner" not an "HR professional". That change will lead you to a very different career that will ultimately be more rewarding, more profitable, and more impactful. Many of these points are places that HR completely drops the ball. They will set your apart from the crowd.

One last point: if you feel that some of these things may jeopardize your relationship with your co-workers, you are right, they could. But they are solid business practices that are happening everywhere as we prepare to weather the recession. Those employee best able to contribute to the "business of HR" will be the most capable of surviving. More to the point, at the risk of sounding cynical, your co-workers ARE already throwing you "under the bus". If you leave, they believe they may be more likely to keep their position.

Intrapreneurship: Anyday, Everywhere Entrepreneurship

I recently learned a new term that delights me: Intrapreneruship. Wikipedia defines an intrapreneur as "the person who focuses on innovation and creativity and who transform a dream or an idea into a profitable venture, by operating within the organizational environment." This delights me for two reasons. First, it steps outside the box that entrepreneurialism is typical placed in. Second, it describes much of my career in a word.

In my bio or my personal elevator pitch, you will frequently find the words "worked within an entrepreneurial environment for much of his career". Now I can just say "career intrapreneur" and be done with it. How great is that? I have not yet started my own high-growth entreprise. I will, later in life. But I have helped many people bring their dreams to fruition. Is that not entrepreneurship just as much as the founding father/mother? The fact of the matter is that entrepreneurial behavior is everywhere. It drives growth in every aspect of life. It is the foundation of evolution. We would not have the wheel or fire without entrepreneurial activity.

For us to package entrepreneurs in a box that says "Sole Proprietor", or "Start-Up", or "Small Business", or "Venture Capital" is completely missing the point. The fact of the matter is that our the word entrepreneur is like the word "snow", one word used to describe an entire variety of actions. The Inuit have more than four dozen words for "snow", each to describe a different type of snowing, or a different type of snow flake. Entrepreneurialism is the same. Here are just a few other words for entrepreneurs: Project Manager, Preacher, Farmer, Broker, Mother, Architect. Entrepreneurs are creators and innovators. They are people that drive change, create growth, and embrace progress. They are everywhere. They are our future.

Post-Script: Anytime that I discuss entrepreneurship in this blog, I am also directly referencing intrapreneurship. The founding principles are one in the same.

Entrepreneurship: Focusing on the RIGHT Results

Last week, our article discussed manifestation. We talked about focusing our on results to get results. What are the right results for an entrepreneur? Aren't they self apparent? Isn't to run a successful business, to make lots of money, and to create something unique? Of course. Then why is it that so few entrepreneurs are focused on these things? Maybe you are, but is it the foremost objective in your mind?

As the business gains traction, so often we are focused on the daily grind of business. The foremost thing in our mind tends to be those packages need to be shipped before lunch, or that client that wants more shirts before Tuesday, or that circuit that won't work before the prototype rolls, or.... You get the point. We are focused on small issues that are decidedly NOT as important the big picture (though we sometimes fool ourselves that they are). But more pointed, a great majority of our time is focused on obstacles. If 90% of our energy (time, money, action, and commitment) is focused on obstacles, what kind of results should we expect? That's right. Obstacles.

At worst, our obstacles grow in size and context. At best, we manifest solutions and we become a solution factory. Is that why we started the business? Perhaps. Solutions are certainly helpful, but they are not the end product. Remember success, money, and uniqueness? What happened to them?

We often leave those key things to be a two minute motivating speech at the end of staff meetings, or something to talk about at the annual planning retreat, or they are only inspirational words on your wall poster. I hear all your complaints and excuses about energy and resources, and that "its just not practical." You just get swept way in things. Hogwash. If that's what you think, quit acting like an entrepreneur and go get a job. You are short changing yourself and everyone that is counting on your achievements.

Want to really manifest entrepreneurship? First, you have to decide what success is and what idea of success you WILL go after. There are a dozen methods out there that will help you discover this- your brand, your purpose, your Hedgehog concept. The last one, presented in Good to Great by Jim Collins, is the foundation upon which every since has been based. The best selling book discusses it in terms of organizations and businesses, but it works equally well with individuals. It is particularly important for entrepreneurs, building businesses upon themselves. Find the method that works best for you.

The basic idea is this: Identify what you do best, what you are passionate about, and what economic model works best for you. At the intersection of those three things is where you should find yourself. You will have the best chance of success, have them the most fun, and will find the work most rewarding. Now doesn't that sound like a place you want to be?

Once you have figured this out and aligned your business objectives with that concept, you must make sure that those things, not the obstacles, are what stay foremost in your mind. We must remind ourselves on a constant basis why we got into the business, and what the big objectives are. Each of us will develop a unique way to do this. The method is not so important as long as it is done. You might develop a purpose statement that you frame and hang in your home or office, where you see it many times a day. You might spend 10 minutes every day reviewing those big objectives, and an hour every week reviewing your progress. You might enlist someone to hold you accountable to them.

These things may seem hokey, or too warm and fuzzy, but again the question comes into play: How committed are you to your success? How far are you willing to go? How much energy are you will to give? If you want to go all the way, it is critical to put activities in place that will not allow you to get caught up in the daily obstacles. To manifest growth, you must set aside time to focus on growth. You will be surprised how a little energy diverted in this direction will quickly create dividends of success.